Terms & Conditions - Hotel Lake Serenade

1. Acceptance of Terms

By accessing our website, making a reservation, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and other applicable policies.

If you do not agree with any part of these terms, please do not use our services.

2. Definitions

“We,” “Us,” “Our” refers to the property/hotel and its authorized representatives.
“You,” “Guest,” “Customer” refers to any person accessing our website or using our services.
“Services” refers to accommodation, facilities, amenities, and any other services provided by us.
“Property” refers to our hotel/accommodation establishment and its premises.
“Reservation” refers to a confirmed booking for accommodation or services.

3. Eligibility & Guest Requirements

Guests must be at least 18 years of age to make a reservation or check-in.
Valid government-issued photo identification (passport, driver’s license, or national ID) must be presented at check-in.
Guests must provide accurate and complete information during the booking process.
We reserve the right to refuse service or cancel reservations if false information is provided.
Parents or legal guardians are responsible for the conduct and supervision of minors accompanying them.

4. Reservations & Payment

4.1 Booking Confirmation

A reservation is confirmed only when you receive a confirmation email or booking reference number from us.
Payment may be required in full or as a deposit at the time of booking, depending on the rate and booking terms.
All prices are subject to change without notice until a reservation is confirmed.

4.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods as indicated during booking.
Payment information must be valid and belong to the person making the reservation.
Additional charges (room service, minibar, parking, etc.) will be billed separately unless otherwise stated.

4.3 Pricing & Taxes

All rates are quoted in the specified currency and may be subject to applicable taxes, service charges, and fees.
Taxes and fees will be clearly displayed before final payment confirmation.
Prices may vary based on season, availability, length of stay, and promotional offers.

4.4 Overbooking

In the rare event of overbooking, we will make every effort to arrange comparable alternative accommodation at our expense.
We are not liable for any indirect or consequential losses resulting from overbooking situations.

5. Check-In & Check-Out

Standard Check-In: 3:00 PM (local time)
Standard Check-Out: 11:00 AM (local time)
Early check-in and late check-out are subject to availability and may incur additional charges.
Guests arriving after the standard check-in time must inform us in advance when possible.
Failure to check out by the designated time may result in charges for an additional night or late check-out fees.
Express check-out options may be available upon request.

6. Guest Conduct & Responsibilities

6.1 General Conduct

Guests must respect other guests, staff, and property at all times.
Disruptive behavior, including excessive noise, harassment, or threatening conduct, will not be tolerated.
We reserve the right to remove guests who violate these terms without refund.
Illegal activities on the premises are strictly prohibited and will be reported to authorities.

6.2 Property Care

Guests are responsible for any damage to the room, furnishings, or property caused during their stay.
Repair or replacement costs for damaged items will be charged to the guest’s account.
Lost room keys or access cards may incur a replacement fee.
Smoking is prohibited in all non-designated areas. Violations will result in cleaning fees.

6.3 Occupancy Limits

Rooms have maximum occupancy limits as specified at the time of booking.
Additional guests beyond the stated capacity are not permitted without prior approval and may incur extra charges.
Unregistered guests are not allowed to stay overnight.

6.4 Visitors

Registered guests may receive visitors in designated public areas during specified hours.
Visitors may be required to provide identification at the front desk.
Overnight visitors must be registered and may be subject to additional charges.

7. Safety & Security

Guests are responsible for the security of their personal belongings.
We recommend using in-room safes for valuables. We are not liable for lost or stolen items.
Fire safety equipment and emergency exits are located throughout the property. Please familiarize yourself with their locations.
Smoking, open flames, and candles are prohibited in guest rooms and non-designated areas.
We reserve the right to enter guest rooms in case of emergency, suspected illegal activity, or maintenance requirements.
CCTV cameras are installed in public areas for security purposes.
Any security concerns should be reported immediately to the front desk.

8. Pets & Animals

Pets may be allowed only in designated pet-friendly rooms and are subject to prior approval.
Additional pet fees and deposits may apply.
Service animals are welcome in accordance with applicable laws.
Pet owners are responsible for their animal’s behavior and any damage caused.
Pets must not be left unattended in rooms and must be properly restrained in public areas.

9. Use of Facilities & Amenities

Access to facilities (pool, gym, spa, business center) may be subject to specific terms, hours of operation, and additional fees.
Guests use all facilities at their own risk.
Children must be supervised by adults when using facilities.
Appropriate attire is required in all public areas.
Food and beverages from outside sources may not be permitted in certain areas.
We reserve the right to close facilities temporarily for maintenance, cleaning, or safety reasons.

10. Limitation of Liability

We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services.
Our liability is limited to the amount paid for your reservation.
We are not responsible for loss, theft, or damage to personal property.
We are not liable for injuries resulting from guest negligence or failure to follow posted safety guidelines.
We are not responsible for disruptions caused by events beyond our control (force majeure), including natural disasters, power outages, or government actions.
Information about local attractions and services is provided as a courtesy; we make no warranties about third-party services.

11. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters (earthquakes, floods, storms, pandemics)
War, terrorism, or civil unrest
Government actions or regulations
Labor disputes or strikes
Utility failures or infrastructure breakdowns
Other unforeseen events making performance impossible or impractical

In such cases, we will work with guests to find reasonable alternative solutions when possible.

12. Privacy & Data Protection

We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws.
By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
We implement reasonable security measures to protect your personal data.
We do not sell or rent personal information to third parties.
Information may be shared with service providers necessary to fulfill your reservation and provide services.

13. Intellectual Property

All content on our website, including text, images, logos, and designs, is protected by copyright and trademark laws.
You may not reproduce, distribute, or use any content without our written permission.
Unauthorized use may result in legal action.
Guest reviews and feedback submitted may be used for promotional purposes.

14. Cancellations & Modifications

Cancellation and modification policies are detailed in our separate Booking & Cancellation Policy. Key points include:

Cancellations must be made through the same channel used for booking.
Cancellation terms vary based on rate type and booking conditions.
Non-refundable bookings cannot be cancelled or modified for a refund.
We reserve the right to cancel reservations for non-payment, fraudulent activity, or violation of terms.

15. Complaints & Dispute Resolution

We are committed to resolving any issues or concerns promptly and fairly.
Complaints should be reported to the front desk or management immediately during your stay.
If issues cannot be resolved on-site, please contact us in writing within 7 days of your checkout date.
We will investigate all complaints and respond within a reasonable timeframe.
Disputes will be governed by the laws of the jurisdiction where the property is located.
Both parties agree to attempt mediation before pursuing legal action.

16. Special Requests & Accessibility

Special requests (room location, bedding preferences, accessibility needs) should be made at the time of booking.
While we make every effort to accommodate requests, they cannot be guaranteed.
Accessibility features are available in designated rooms and areas; please inquire when booking.
Service requirements for guests with disabilities should be communicated in advance.

17. Third-Party Bookings & Websites

Reservations made through third-party booking platforms are subject to their terms and conditions in addition to ours.
We are not responsible for issues arising from third-party booking services.
Changes to third-party bookings must typically be made through the original booking platform.
Links to external websites are provided for convenience; we are not responsible for their content or practices.

18. Loyalty Programs & Promotions

Participation in loyalty programs or promotional offers is subject to specific terms and conditions.
Benefits, points, and rewards are non-transferable unless otherwise stated.
We reserve the right to modify or discontinue programs at any time.
Promotional rates may have additional restrictions and cancellation policies.

19. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of the jurisdiction where the property is located.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
If any provision is found to be unenforceable, the remaining provisions shall remain in full effect.

20. Amendments & Updates

We reserve the right to modify these Terms and Conditions at any time.
Changes will be effective immediately upon posting on our website.
Your continued use of our services after changes constitutes acceptance of the modified terms.
Material changes will be communicated through email or website notification when practical.
The “Effective Date” at the top of this document indicates when the terms were last updated.

21. Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired.

22. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Booking & Cancellation Policy, and any other referenced policies, constitute the entire agreement between you and us regarding the use of our services.

23. Contact Information

For questions, concerns, or clarifications regarding these Terms and Conditions, please contact us:

Website: Contact Page
Email: Available on our contact page
Phone: Available on our contact page
Address: Available on our contact page